City of Paramount
 

Connect CTY

Frequently Asked Questions

What is the Connect-CTY service?
Connect-CTY is a service that allows the City of Paramount to quickly contact you by phone regarding urgent or important information. For example, in the event of an emergency, city officials can quickly let residents know what to do or where to go for services. Only authorized city officials are allowed to send messages.

How does the service work?
Authorized officials record a voice message that is then delivered quickly to individual phones in the notification database.

What types of messages will be sent using the service?
Any message regarding the safety or welfare of our community as well as community events would be disseminated using the Connect-CTY service.

Examples would include severe weather warnings and updates, hazardous traffic or road conditions inside the city or affecting local routes, notices of recreation events or any other situation that could impact the safety, property, or welfare of our citizens.

Is my telephone number included in the notification database?
Our goal is to have the phone numbers of every residence and business in the notification database. For businesses, we initially store one main phone number. For residents, we may have more than one number that belongs to you in the database. Additionally, you may request to have additional numbers entered into our database for priority calling.

May I use a cell phone as my notification database listing?
Yes, we can accept cell phones in the database and encourage you to request that your number be included.

What precautions are being taken to protect personal information?

Connect-CTY® is a service of The NTI Group, Inc. (NTI). NTI takes security and privacy concerns very seriously and does not sell trade, lease or loan any data about our clients to any third party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security. NTI only utilizes secure transmissions with its customers. No confidential information is ever transmitted between NTI and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. NTI also retains an external, independent security firm to perform annual security audits.

Will there be a way to positively identify incoming calls which are made by the city using the system?
The caller-ID number for calls generated by the Connect-CTY service will have the area code and prefix hereafter with the last four digits corresponding to the City Department from which the message comes: (562)220-XXXX. In addition, every message will begin with the same standard announcement: "Hello, this is an important message from the City of Paramount". The message content will follow this standard introduction.

Will the Connect-CTY service work if I have a call screening system on my phone?
There are several varieties of call screening devices. In general, the system has been found to work with these devices; but, some may require some type of pre-programming to allow our city's telephone number to pass through. We may conduct periodic tests to make sure that messages are being delivered to numbers in the notification database.

If I am a non-resident home or condominium owner, what phone should be listed in the notification database?
For non-residents or owners who reside out of our city, you may provide an additional phone number to be included in our database to contact during certain situations. In general, calls are sent to the primary number only, but we also have the ability to call multiple numbers for each resident or business when requested by the resident or business. Please call (562) 220-2027 to provide us with that information.

If I have provided more than one phone number, when will they be called?

Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be sending calls only to one phone number.

My primary phone or my second listing is a cell phone with a non-local area code. Will the Connect-CTY service call numbers outside the area?
Yes. The area code does not impact whether or not a call is made.

How does the Connect-CTY system respond to busy signals or no-answer situations?

For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for No-answer and Call-waiting. If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting to call.

I am receiving city notification calls at my fax or my secondary phone line. Can I have the system call another number?

Yes. Please contact us at (562) 220-2027 to change the phone number in our notification database.

I was not able to listen to the entire call. Is there a way to repeat the message?
Yes, at the end of the message playback, simply press the star (*) key on your telephone to repeat the message.

I answer the phone but the "Hello" message repeats. It then hangs up,
calls back, and the same thing happens again. How can I hear the entire message?

Repeating or looping of messages happens when the system detects excessive noise in the background. This can be caused by loud radio/television volumes, people talking, or busy traffic noise. When you receive the next call, say "hello" once and turn down the volume of your radio/television or press the mute button on your telephone to allow full message delivery.
 

 

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